Cancellation & Rescheduling Policy
We know plans can change. Here's how it works.
Who this applies to
This policy applies to confirmed Coastal Moments bookings. An enquiry alone is not a booking.
Bad weather
If rain, strong winds or unsafe sea conditions make the celebration unsuitable, we will reschedule your celebration to another available date or time at no extra charge.
Rescheduling by you
- Message us on WhatsApp as early as possible with your preferred new date.
- Rescheduling is subject to availability at your chosen location.
- We'll confirm the new date and any changes to the arrangements on WhatsApp.
Cancellation by you
- If you cancel a confirmed booking, you will receive a 50% refund of the amount paid.
- Cancellations must be sent to us on WhatsApp so there is a clear written record.
- Refunds are processed to the original payment method.
Cancellation by us
If we are unable to deliver your celebration for reasons on our side, we will offer a new date or a full refund of the amount paid.
Questions
If anything is unclear, just ask before confirming your booking.